bdru's Privacy Policy — Your Data Is Our Responsibility

bdru collects only the information that is essential for operating our services properly. We never collect more data than necessary, and we do not sell your information to any third party without your permission.

1.1 Information You Provide Directly

The information you provide yourself includes:

• Name, email address, and mobile number provided at registration
• Date of birth for age verification (the platform is for users aged 21 and above only)
• National ID card or passport details for identity verification
• Mobile financial service account numbers for payment processing (bKash, Nagad, Rocket, Upay)
• Messages and requests submitted when contacting support

1.2 Automatically Collected Information

When you visit the bdru website, certain information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Pages visited, session duration, and click patterns
• Data obtained from cookies and similar tracking technologies
• Referral source and analytical data relating to user behaviour

1.3 Transaction-Related Information

Information relating to deposit, withdrawal, and betting history is recorded. This information is used for account management, financial security, and responsible gaming monitoring.

bdru uses the collected information for the following purposes:

2.1 Service Operation and Improvement

• Managing account creation, verification, and administration
• Processing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Ensuring the technical functionality of the platform
• Personalising the user experience

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Completing the verifications required to prevent money laundering
• Identifying and stopping fraudulent transactions
• Maintaining the integrity and transparency of the platform

2.3 Communication and Support

• Sending important account updates and notifications
• Providing 24/7 live chat and email support
• Responding to your requests and complaints
• Informing you about service changes or policy updates

2.4 Legal Compliance

Information is retained and processed as required to comply with applicable laws, regulations, and guidance from regulatory authorities. This includes age verification and anti-money laundering (AML) procedures.

bdru uses cookies and similar technologies that improve your browsing experience and ensure the proper functioning of the platform.

3.1 Essential Cookies

These cookies are essential for running the platform's core functions. They include session management, maintaining login status, and security verification. You cannot disable them, as doing so would make it impossible to use the service.

3.2 Functional Cookies

These cookies remember your preferences — such as language selection or game settings — so you do not have to set them up again on your next visit.

3.3 Analytics Cookies

We collect anonymous analytical data that helps us improve the platform. This data does not reveal any personal identity.

3.4 Cookie Controls

You can disable non-essential cookies through your browser settings. However, doing so may limit some features of the platform.

bdru does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information is shared with trusted service providers to carry out operations such as payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support. These providers process data according to our instructions and are not permitted to use it for any independent purpose.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or requirements of applicable law. In such cases we will provide only the specific information requested.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user data may be transferred. We will notify you appropriately before any such change, and the terms of this policy will remain in force.

4.4 With Your Consent

For any purpose other than those described above, we will obtain your explicit consent before sharing information with a third party.

bdru has put in place industry-standard technical and organisational measures to ensure the security of your information.

5.1 Encryption

All data sent to and received from the website is protected by SSL (Secure Socket Layer) encryption. High-grade encryption methods are used for payment information.

5.2 Access Controls

Only authorised staff — those who need it to carry out their duties — can view your personal information. All access is logged and regularly monitored.

5.3 Data Storage

Data is stored on secure servers and regular security audits are conducted. Data protection is ensured through backup systems.

5.4 User Responsibilities

You are equally responsible for the security of your account. Use a strong, unique password, do not share your login details with others, and notify us promptly if you notice any unusual activity on your account.

While we are committed to ensuring the highest level of security, no internet-based system is entirely free of risk. In the event of a security breach, we will notify affected users as quickly as possible.

bdru retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

6.1 Active Accounts

Information is retained and used to provide services for as long as your account remains active.

6.2 After Account Closure

After your account is closed, information may be retained for a defined period to meet legal requirements and for potential dispute resolution. Once that period ends, the data is securely deleted or anonymised.

6.3 Financial Transaction Data

Transaction-related information may need to be retained for an extended period to comply with financial regulations. This data is used solely for legal purposes.

As a bdru user, you retain the following rights over your personal information:

7.1 Right to Access

You have the right to request to see what information we hold about you. To make this request, send an email to [email protected].

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via support.

7.3 Right to Deletion

In certain circumstances you have the right to request that your data be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may request at any time to stop receiving marketing communications. You also have the option to object to the processing of data that is not essential for operating the service.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English.

bdru strictly prohibits anyone under the age of 21 from creating an account or using the platform. We do not knowingly collect, process, or store the data of any minor.

Age verification is in place during the registration process. If we learn that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be suspended.

If you believe a minor is using bdru, please inform us at [email protected].

bdru is an international online platform. Your data may be processed or stored on servers located outside Bangladesh.

For such transfers, we ensure that the recipient country or organisation has data protection measures in place that are consistent with this policy. We always take the necessary contractual or legal measures to ensure appropriate protection of your data.

bdru reserves the right to review and update this Privacy Policy from time to time. Changes to this policy may occur due to changes in the scope of services, the introduction of new technology, or legal requirements.

10.1 Notification of Changes

For significant changes, we will send a notification to your registered email address. Continuing to use the platform after a change means you have accepted the updated policy.

10.2 Previous Versions

If you need to view a previous version of the policy, submit a request to [email protected]. We retain previous versions of the policy for a reasonable period.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. We will consider all your requests carefully.

We place the highest importance on your privacy. Thank you for your trust in bdru — we are always committed to keeping your data safe.